New website coming soon! Here’s what to expect

New website coming soon! Here’s what to expect

We are so excited about the launch of the new Modere website… COMING NEXT TUESDAY, October 8th.

Here’s what you can expect:

  • Maintenance Period
    • Starting Monday, October 7th at 20:00 CEST (7:00 PM BST), all Modere websites (modere.eu, modere.co.uk, shiftingretail.eu, and shiftingretail.co.uk) and the Modere shopping app will be down for approximately 24 hours for updates, including your back office.
  • Subscription Updates
    • Subscriptions scheduled for October 8th will be processed on Wednesday, October 9th. We’ll notify customers with active subscriptions via email, giving them the option to process their order earlier if they prefer.
  • Daily Pay
    • Daily Pay will not occur on October 8th and will restart on October 9th.
  • Modere Shopping App
    • As of Tuesday, October 8th at 16:00 CEST (15:00 BST), download the new Modere Shop app to explore exciting updates. This is phase one of our app enhancements, with more updates coming soon. (See FAQ for more details.)
  • Customer Service Hours
    • Our team is available from Monday to Friday, 13:00 CEST (12:00 BST) – 20:30 CEST (19:30 BST) via email at service@modere.eu or by phone
  • Website issues
    • If you experience any issues with the new site starting Tuesday, October 8th at 16:00 CEST (15:00 BST), please fill out this this feedback form
    • You can track our progress in resolving known issues here

 

Thank you for your support! We can’t wait for you to experience our new site!

NEW Modere Website FAQ

GENERAL WEBSITE AND ACCOUNT:

Q: Will my Modere login credentials remain the same?
A:  Yes, your existing login credentials will remain the same. Just enter the email address linked to your Modere account and your password to login.

Q: I’m having trouble logging into my account.
A:  Use the “Forgot Password” link on the login page to reset your password. For further assistance, contact our Customer Service team at service@modere.eu or by phone.

Q: Is the Modere App being updated?
A:  Yes, the app’s look and feel will be updated to align with the new website. Go to  the current Modere app and download the new “Modere Shop” app from the redirecting button available on the app or seach for Modere Shop on the Apple or Google Store on October 8th at 16:00 CEST (15:00 BST).

Q: Will the order I placed on the previous Modere website recently still be processed?
A:  Yes, the change to the website will not impact orders already placed.

Q: Where can I find my order history, and will I see my previous orders?
A: Order History is still located under your account: My Account > Order History.  https://modere.eu/account/settings/orderhistory   You will see all orders placed on your account and you will be also able to download your order invoices in this section.

 Q: What are the new payment types available, and what orders can these be used for?
 A: Please check out the overview here for more information – please note that we are also in the process of introducing Klarna in the next months as a payment option.

Q: Why is my CVV required when I have a card saved?
A: This is an additional security requirement to minimize credit card fraud, resulting in the CVV having to be entered for every order at Checkout.  This does not apply to scheduled subscription orders from your template.
Another security measure will require you to re-enter and save your credit card details if you enter a new Shipping Address.

SUBSCRIPTION/VIP:

Q: Will my subscription template be moved to the new website?
A: Yes, Subscription templates including your VIP count and Loyalty, will be migrated to the new website.

Q: Where can I find my Subscription?
A: The truck icon to manage your Subscription template has been replaced by the button in Your Subscription in the banner above the Shopping Cart icon. Alternatively, you can manage it from your My Account section directly.

Q: How do I add products to my subscription template? 
A: If you are in your subscription template

  1. Click Add items (takes you to Shop overview)
  2. Click Subscribe & Save for the products you want to add
  3. Alternatively, you can click on Subscribe & Save on the product pages directly

This will add the items to your subscription template. You can also add any items from the shop all section by clicking on add to my VIP subscription button (orange button).

IMPORTANT FOR ALL VIP/SUBSCRIPTION HOLDERS

Please note: Subscription reminder emails sent prior to the Website upgrade may not direct you to the correct section.  Once on the Website, please click My Subscription on the top right OR select Subscription Settings in the My Account section.

Verify your payment:  Saved credit card details entered in last 6 weeks have not been transferred into the subscription settings, please make sure to re-enter your payment details in order for your subscription to process.  We advise you to verify that your payment details were transferred correctly.

Premium customers: Please note that while the promotions of the premium VIP work correctly in the cart, the premium logo does not show and the level of discount in the banner near my account will show 15% instead of 30%. (we are working on this display issue)

 Q: I had a Subscription scheduled for the 8th, will it still be processed?
 A: For your subscription details and processing to be migrated from one website to another seamlessly, we have held all the subscriptions due to process on the 8th.  They will be released on the 9th – so yes, your subscription will still process, just one day later.

Process Today button
A massive improvement on our previous solution, means when you select Process Today in the Subscription Manager, you order processes almost instantly (in the next 15 minutes) and will show in your Order History once submitted. This functionality is available in the Subscription Settings.

SOCIAL MARKETER /ENROLLMENT

Q: How do I enrol as a new Social Marketer?
A: Go to www.shiftingretail.eu or www.shiftingretail.co.uk and click Join.
If you are an existing Customer, select that option and enter your current Modere credentials or alternatively enter the details of the Social Marketer that referred you to start the sign-up process.  Work through the application fields and submit.  Once the new application information has been completed, you are redirected to the Modere website to place your first order and pay an enrolment fee.

Q: Can I add individual products to my enrolment order?
A:  Yes, you can select one of our XM or New Starter Collections or choose anything from the entire Modere product range.

Q: Is Shifting Retail changing?
A:  No significant changes. New Social Marketers will be redirected to Modere to complete their first order and pay the enrollment fee.

Note that if a Social Marketer doesn’t place their first order, they will not have access to their back office nor be able to earn commissions.

 Q: Can a Social Marketer place a Subscribe & Save order for their 1st order?
 A: No, a new Social Marketer cannot place a Subscribe & Save order as their 1st order.

Q: Can a new Social Marketer ship their first order to another country than they have signed up with?
 A: No, a new Social Marketer can only ship their first order to the country they have signed up with on shiftingretail.

SHAREABLE CART

Q: How do I set up a shareable cart on the new website?
A:  Add products to your cart, then click Get Shareable Cart Link under the Checkout button and share it with your customer. Note that if your customer already has items in their cart, they will be replaced by the Shareable Cart items.

Q: If I had shared a cart on the old website, will that link still work and direct to the new website? 
A: Yes, any previous Shareable carts will work on the new website.

Q: Can I share a Shareable Cart link with multiple people? 
A: Yes, you can – however Shareable Cart links are not saved. If you are wanting to share with multiple people, you can do so without issue, however it would be worth saving in a note for yourself.
Of course, you can very easily recreate Shareable Cart links at any time simply by adding the products to cart and under the Checkout button clicking Get Shareable Cart Link. 
Please note: Shareable Cart on Shifting Retail will no longer be supported; all Shareable Carts should be done via the Modere shopping sites.

If you want to share a cart in:

UK: go to https://www.modere.co.uk/  -> login – and create your shareable cart

Europe: go to https://www.modere.eu  -> login – and create your shareable cart

Note for Europe: If you’re creating a Shareable Cart for someone in a different country, please make sure to change the delivery country to match the destination before sharing the cart.

Australia go to https://www.modere.com.au/ -> login – and create your shareable cart

New Zealand go to https://www.modere.co.nz/  -> login – and create your shareable cart

USA go to https://www.modere.com/ -> login – and create your shareable cart

Canada go to https://www.modere.ca/  -> login – and create your shareable cart

Global Shop Canada go to https://ca.www.modereglobalshop.com/  -> login – and create your shareable cart

Japan go to https://www.modere.co.jp/  -> login – and create your shareable cart

India go to https://www.modere.co.in/ -> login – and create your shareable cart

 

Got any further questions, or require any further support?
If you require any further support, please reach out to our friendly Customer Service team: service@modere.eu or by phone.

Found a Bug? Let us know! 
As with any new website launch, there might be a few bugs to fix. If you notice anything, please report it, and our IT team will resolve it as quickly as possible.

Please log bugs using this form:
https://app.smartsheet.com/b/form/065726fcc0b6443290ffae75a3bf4c34